Refund Policy

Our Commitment to Customer Satisfaction

At NaturelyGlow, we stand behind the quality of our skincare products. We understand that choosing the right skincare can be challenging, which is why we offer a clear and fair refund policy to ensure your complete satisfaction.

30-Day Return Window

Eligibility Requirements

To qualify for a refund, your return must meet the following conditions:

  • Time Limit: Request must be initiated within 30 days of your original purchase date
  • Product Condition: Items must be unused, unopened, and in original condition
  • Original Packaging: All products must be returned in their original packaging with all components included
  • Proof of Purchase: Original order confirmation or receipt required

Items Eligible for Return

  • Unopened NaturelyGlow skincare products in original packaging
  • Products with manufacturing defects or damage during shipping
  • Orders containing incorrect items due to our fulfillment error

Items Not Eligible for Return

  • Products that have been opened, used, or partially consumed
  • Items without original packaging or labels
  • Products purchased more than 30 days ago
  • Items damaged due to misuse or normal wear after opening
  • Products with removed or altered security seals

How to Request a Refund

Step 1: Contact Customer Service

  • Email us at info@naturelyglow.com within 30 days of purchase
  • Include your order number and reason for return
  • Our team will respond within 24 hours with return authorization

Step 2: Prepare Your Return

  • Pack items securely in original packaging
  • Include all components (product, packaging, inserts, etc.)
  • Print and include the return authorization form we provide

Step 3: Ship Your Return

  • Customer Responsibility: You are responsible for return shipping costs
  • Recommended: Use trackable shipping method with insurance
  • Risk: NaturelyGlow is not responsible for items lost in return transit
  • Return Address: Will be provided in your return authorization email

Refund Processing

Timeline

  • Processing: 3-5 business days after we receive your returned items
  • Inspection: All returns undergo quality inspection before refund approval
  • Payment: Refunds issued within 5-7 business days after approval

Refund Method

  • Original Payment Method: Refunds processed to your original form of payment
  • Credit Cards: May take 1-2 additional billing cycles to appear on statement
  • PayPal/Digital Wallets: Typically processed within 3-5 business days

Refund Amount

  • Product Cost: Full purchase price of eligible returned items
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customer responsible for return shipping expenses

Special Circumstances

Damaged or Defective Products

  • Our Responsibility: We cover return shipping for items damaged during transit or manufacturing defects
  • Process: Contact us immediately with photos of damaged items
  • Resolution: Full refund or replacement at no additional cost

Wrong Item Shipped

  • Our Error: We cover all return shipping costs for incorrect items
  • Exchange: We'll send the correct item at no charge
  • Refund Option: Full refund available if correct item is unavailable

Allergic Reactions

  • Safety First: Discontinue use immediately if you experience adverse reactions
  • Medical Advice: Consult healthcare provider for serious reactions
  • Return Policy: Standard return conditions apply (unused portion in original packaging)

International Orders

Additional Considerations

  • Customs Duties: Customer responsible for any customs fees or import duties on returns
  • Extended Transit: Allow additional time for international shipping and processing
  • Currency: Refunds processed in original purchase currency

Exchanges

Limited Exchange Policy

  • Not Available: We do not offer direct product exchanges
  • Alternative: Return eligible items for refund and place new order
  • Restocking: New orders subject to current pricing and availability

Refund Exclusions

Final Sale Items

  • Promotional Products: Items marked as final sale or promotional offers
  • Bundled Products: Special bundle pricing may have different return terms
  • Clearance: Discounted clearance items may be final sale

Contact Information

Customer Service Team

  • Email: info@naturelyglow.com
  • Response Time: Within 24 hours
  • Business Hours: Monday-Friday, 9 AM - 6 PM
  • Subject Line: Please use "Return Request" for faster processing

What to Include in Your Email

  1. Order number
  2. Product name(s) you wish to return
  3. Reason for return
  4. Preferred refund method confirmation
  5. Any photos if product is damaged or defective

Important Notes

Quality Assurance

  • All returned products undergo inspection to verify condition
  • Items that don't meet return criteria will be returned to customer at their expense
  • Refund approval is at NaturelyGlow's discretion based on policy compliance

Policy Updates

  • This policy may be updated periodically to reflect business changes
  • Current version always available on our website
  • Material changes will be communicated to customers via email

Legal Compliance

  • This policy complies with applicable consumer protection laws
  • Does not affect your statutory rights under consumer protection legislation
  • For legal disputes, refer to our Terms of Service
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