Introduction

NaturelyGlow ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website or services, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

When you place an order, we collect:

• Full name and billing/shipping addresses
• Email address and phone number
• Payment information (processed securely by third-party processors)
• Order history and purchase preferences

When you create an account:

• Username and password
• Profile preferences and saved addresses
• Communication preferences

When you contact us:

• Messages and correspondence content
• Support ticket information and resolution history

Information Collected Automatically

Website Usage Data:

• IP address and browser information
• Pages visited and time spent on site
• Device type, operating system, and screen resolution
• Referral source and search terms used

Cookies and Tracking Technologies:

• Essential cookies for website functionality
• Analytics cookies to improve user experience
• Marketing cookies for personalized advertising (with consent)

Third-Party Information

Social Media Integration:

• Public profile information if you connect social accounts
• Social media activity related to our brand (with permission)

Marketing Partners:

• Demographic and interest data from advertising platforms
• Email engagement metrics from marketing service providers

How We Use Your Information

Order Processing and Customer Service

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Handling returns, refunds, and customer support inquiries
• Maintaining accurate customer records and order history

Marketing and Communications

• Sending promotional emails about new products and special offers
• Personalizing marketing messages based on purchase history
• Conducting customer surveys and collecting feedback
• Sharing skincare tips and product usage guidance

Website Improvement and Analytics

• Analyzing website traffic and user behavior patterns
• Improving website functionality and user experience
• Developing new features and services
• Conducting A/B tests for website optimization

Legal and Security Purposes

• Preventing fraud and unauthorized transactions
• Complying with legal obligations and regulations
• Protecting our rights and the security of our platform
• Resolving disputes and enforcing our terms of service

Information Sharing and Disclosure

Service Providers and Business Partners

We share information with trusted third parties who assist us:

Payment Processors:

• Secure payment processing and fraud prevention
• PCI DSS compliant transaction handling

Shipping and Fulfillment:

• Order fulfillment and package delivery
• Tracking and delivery confirmation services

Marketing Service Providers:

• Email marketing platform services
• Customer relationship management systems
• Analytics and advertising platform integration

Technology Partners:

• Website hosting and maintenance services
• Customer support and chat systems
• Security monitoring and data backup services

Legal Requirements

• Compliance with court orders, subpoenas, or legal processes
• Cooperation with law enforcement investigations
• Protection of our legal rights and prevention of fraud
• Compliance with applicable privacy laws and regulations

Business Transfers

• In the event of merger, acquisition, or sale of business assets
• Bankruptcy or similar proceedings requiring asset transfer
• Due diligence processes with appropriate confidentiality protections

Never Sold or Rented

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

Data Security and Protection

Security Measures

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls limiting employee data access
• Regular security audits and vulnerability assessments

Payment Security

• PCI DSS compliant payment processing
• Tokenization of payment card information
• No storage of complete credit card numbers on our servers

Data Breach Response

• Immediate investigation and containment procedures
• Prompt notification to affected customers
• Cooperation with regulatory authorities as required
• Implementation of additional security measures

Your Privacy Rights and Choices

Access and Control

You have the right to:

• Access your personal information we maintain
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format

Marketing Communications

• Opt out of promotional emails via unsubscribe links
• Adjust email frequency and content preferences
• Opt out of SMS marketing messages
• Control social media advertising preferences

Cookie Management

• Adjust cookie preferences through browser settings
• Opt out of non-essential tracking cookies
• Clear existing cookies from your device

Data Retention

• Account information retained while account is active
• Order history maintained for 7 years for tax and legal compliance
• Marketing data deleted upon unsubscribe request
• Technical logs retained for 12 months for security purposes

International Data Transfers

Cross-Border Processing

• Data may be processed in countries outside your residence
• Appropriate safeguards implemented for international transfers
• Compliance with applicable data protection laws

Adequacy Decisions and Safeguards

• Standard contractual clauses for EU data transfers
• Privacy Shield frameworks where applicable
• Regular review of international partner privacy practices

Children's Privacy

Age Restrictions

• Our services are not intended for users under 18
• We do not knowingly collect information from minors
• Parental consent required for any users under 18

Parental Rights

• Parents may request deletion of minor's information
• Review and modification of minor's data upon request

California Privacy Rights (CCPA)

Consumer Rights

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information
• Right to non-discrimination for exercising privacy rights

Disclosure Categories

• Personal identifiers (name, email, address)
• Commercial information (purchase history)
• Internet activity (website usage)
• Inferences (preferences and characteristics)

Changes to This Privacy Policy

Policy Updates

• Periodic review and updates to reflect business changes
• Email notification for material changes
• Continued use constitutes acceptance of updated policy
• Previous versions archived for reference

Effective Date

• Updated policies effective immediately upon posting
• Grace period for significant changes affecting user rights

Contact Information

Privacy Questions and Requests

For privacy-related inquiries:

• Email: info@naturelyglow.com
• Subject Line: "Privacy Policy Inquiry" for faster processing
• Response Time: Within 48 hours for privacy requests

Data Protection Officer

• Email: privacy@naturelyglow.com (if applicable)
• Mailing Address: [Your Business Address]

Regulatory Contact

• For complaints about our privacy practices
• Information about filing complaints with regulatory authorities

Cookies and Tracking Technologies

Types of Cookies Used

Essential Cookies:

• Shopping cart functionality
• User authentication
• Security and fraud prevention

Analytics Cookies:

• Website performance measurement
• User behavior analysis
• Error tracking and debugging

Marketing Cookies:

• Personalized advertising delivery
• Social media integration
• Email campaign tracking

Cookie Management

• Browser-based cookie controls
• Third-party opt-out mechanisms
• Regular cookie audit and cleanup

Third-Party Links

External Websites

• Our website may contain links to third-party sites
• This policy does not apply to external websites
• Review third-party privacy policies before providing information

Social Media Integration

• Social media plugins may collect information
• Social platform privacy policies apply to their services
• Control social sharing through platform settings

Questions about our privacy practices?

Contact us at info@naturelyglow.com and we'll be happy to address your concerns.

Your privacy is important to us, and we're committed to protecting your personal information while providing you with excellent skincare products and service.