Shipping Policy
At NaturelyGlow, we believe glowing skin should arrive without stress. Our shipping policy is designed to provide clear expectations and reliable service for all customers.
Order Processing Time
Standard Processing: 1-3 business days for order preparation and dispatch
Peak Period Processing: During holidays or high-demand periods, processing may extend to 7 business days. We always strive to fulfill orders as quickly as possible.
Order Confirmation: You will receive an email confirmation immediately after placing your order, followed by a shipping notification with tracking information once your package is dispatched.
Estimated Delivery Times
Delivery timeframes begin after your order leaves our fulfillment center:
United States Orders: 6-12 business days
International Orders: 8-15 business days
Important Note: These are estimated timeframes. Actual delivery may vary due to customs processing, local postal service efficiency, or courier-specific delays, particularly during holiday seasons.
Address Accuracy and Order Modifications
Address Verification: Please ensure your shipping address is complete and accurate at checkout. This includes apartment numbers, correct postal codes, and recipient names.
Order Changes: To modify your shipping address or order details, contact us at info@naturelyglow.com within 24 hours of placing your order. While we will make every effort to accommodate changes, modifications cannot be guaranteed once order processing has begun.
Address Corrections: If your package is returned due to an incomplete or incorrect address, you will be responsible for additional shipping costs to resend the order.
Delivery Delays and Communication
We aim for timely delivery but recognize that delays can occur due to factors beyond our control:
Common Delay Causes:
- Weather-related courier disruptions
- Customs processing for international orders
- Payment verification requirements
- Local postal service delays
- Incomplete or incorrect shipping information
Our Response: We will notify you of any significant delays and work with our shipping partners to resolve issues promptly. Regular tracking updates will be provided through our shipping partners' systems.
Liability: NaturelyGlow is not responsible for delays caused by third-party couriers, customs authorities, or events beyond our reasonable control.
Lost or Stolen Packages
Carrier Responsibility: Once your package is marked as delivered by the courier, it becomes the responsibility of the shipping carrier and the recipient.
Resolution Process:
- First Step: Contact the shipping carrier directly to file a claim for lost or stolen packages
- Second Step: Email us at info@naturelyglow.com with your order number and carrier claim information
- Our Support: While we are not liable for lost items after delivery confirmation, we may offer a one-time replacement at our discretion depending on the circumstances
Prevention: We recommend using a secure delivery location or requesting signature confirmation for valuable orders.
International Shipping Information
Customs and Duties: International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our product prices or shipping costs.
Customs Delays: International packages may experience additional processing time at customs checkpoints. This is beyond our control and not included in our standard delivery estimates.
Restricted Countries: We may be unable to ship to certain locations due to shipping restrictions or regulatory requirements.
Shipping Costs
Calculation: Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
Free Shipping: Promotional free shipping offers will be clearly displayed during checkout and in marketing communications.
International Shipping: Additional fees apply for international orders and will be displayed before order completion.
Package Tracking
Tracking Information: You will receive tracking details via email once your order ships. This allows you to monitor your package's progress through our shipping partner's website.
Tracking Issues: If tracking information is not updating or shows irregularities, please contact the courier first, then reach out to us if additional assistance is needed.
Shipping Policy Updates
NaturelyGlow reserves the right to update this shipping policy at any time to reflect changes in our operations, shipping partner requirements, or legal obligations.
Notification: Policy changes will be posted on our website with an updated "Last Updated" date.
Agreement: By placing an order, you agree to the current shipping policy terms, including any future updates.
Contact Information
Customer Service: info@naturelyglow.com
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9 AM - 6 PM
When contacting us about shipping:
- Include your order number
- Provide tracking information if available
- Describe the specific issue or question
- Include any relevant carrier communication
Special Circumstances
Weather Delays: Severe weather conditions may impact processing and delivery times. We will communicate any significant weather-related delays.
Holiday Processing: Extended processing times may apply during major holidays. Specific holiday schedules will be communicated in advance.
Peak Season: During high-demand periods, both processing and delivery times may be extended. We appreciate your patience during these times.
Need shipping assistance? Contact our customer service team at info@naturelyglow.com and we'll help resolve any shipping questions or concerns.
We're committed to delivering your NaturelyGlow products safely and efficiently.